Technical Customer Support Agent, Japanese-speaking

This is a fully remote position, open to applicants in Greece.

📋 Description

• Deliver Tier 1 technical customer support for a worldwide cloud-storage solution.

• Assist customers via chat, phone calls, and email communication.

• Address technical challenges, process refunds, manage file restoration, and handle account access inquiries.

• Advance towards specialized support teams.

⛳️ Requirements

• Must currently reside in Greece.

• Possess a valid work permit/right to work in Greece.

• Proficiency in Japanese at C1 level or fluent.

• Availability to work Monday through Friday, from 02:00 to 11:00, to cater to the Japanese market.

🏝️ Benefits

• 100% remote work opportunity within Greece.

• Monday to Friday working schedule.

• Structured 12-day nesting period.

• Approximately 45-day training phase.

• Opportunities for advancement into specialized support teams.