IT Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure, implement, and maintain internal SaaS platforms and productivity tools for a completely remote workforce.

• Oversee identity and access management systems, which include SSO, directory services, and role-based access controls.

• Manage the company’s device fleet via an MDM platform, ensuring proper provisioning, compliance enforcement, and hardware support for remote employees.

• Develop and sustain automated workflows for onboarding, offboarding, and access provisioning processes.

• Address recurring IT issues through scripting and tooling solutions.

• Leverage AI tools to enhance scripting, troubleshooting, and runbook creation, thoroughly reviewing their outputs prior to production deployment.

• Take ownership of the internal IT ticket queue, effectively triaging and resolving requests throughout the organization.

• Maintain up-to-date IT documentation and runbooks.

• Ensure IT systems and practices adhere to HIPAA compliance standards.

• Assist in preparing for SOC 2 audits, including evidence collection and conducting regular access reviews alongside the Security team.

• Report directly to the VP of Infrastructure.

⛳️ Requirements

• A minimum of 3 years of experience in IT administration or systems administration within a SaaS or technology company.

• Practical experience with identity and access management platforms such as Okta, Google Workspace, or similar systems.

• Experience in managing a device fleet using an MDM platform like Jamf, Rippling, Kandji, or Microsoft Intune.

• Proficient in utilizing IT ticketing systems such as Jira, Zendesk, Freshservice, ServiceNow, or comparable tools.

• Experience in scripting or automation using Python, Bash, or a similar programming language.

• Solid understanding of HIPAA compliance requirements as they relate to IT systems and practices.

• Demonstrated experience supporting a fully remote workforce.

• Regular use of AI tools such as Claude, Gemini, or GitHub Copilot for writing and troubleshooting scripts and documentation, with careful consideration of data security.

• Prior experience within a healthcare or HIPAA-regulated SaaS environment.

• Experience in Google Workspace administration.

• Familiarity with AWS or foundational cloud infrastructure principles.

• Experience supporting SOC 2 audits or evidence-gathering processes.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Unlimited PTO.

• 401(k) plan.

• Stock options.

• Bonuses.

• Comprehensive benefits package.