Senior IT Manager, Systems & Operations

This is a fully remote position, open to applicants in California, +12 more states.

📋 Description

• Oversee daily Corporate IT operations while acting as a hands-on technical administrator.

• Manage Microsoft 365, Intune, and conditional access policies.

• Ensure the operational health and reliability of Corporate IT services.

• Supervise the MSP and other IT service providers.

• Define service expectations, SLAs, escalation paths, operating procedures, and measurable support standards.

• Act as the Tier 3 escalation point for intricate support incidents.

• Analyze ticket trends, recurring issues, and systemic failures, and implement corrective measures.

• Maintain IT operating procedures, runbooks, and knowledge base documentation.

• Coordinate processes for employee onboarding, offboarding, device replacement, and access management.

• Manage email, domain, DNS, vendors, licensing, and procurement activities.

• Lead or significantly contribute to Corporate IT projects that align with the IT and security strategy roadmap.

• Collaborate with IT Security and stakeholders to execute the IT security strategy.

• Administer Intune for both Windows and macOS endpoints.

• Oversee Windows Autopilot and Apple Business Manager integrations.

• Manage compliance policies, device configuration profiles, application deployment, and endpoint security settings.

• Assist with BitLocker and FileVault recovery processes.

• Manage Windows and macOS provisioning standards.

• Administer Windows 365 Cloud PCs.

• Oversee the laptop procurement process and hardware lifecycle management.

• Troubleshoot complex endpoint management issues that exceed the MSP’s capabilities.

• Administer key corporate SaaS applications, including account management, SSO integration, and SCIM provisioning.

• Support identity and access management, device compliance, SaaS security configuration, incident response, Defender/Purview, phishing remediation, and system audits.

• Convert technical issues into operational and business impacts.

• Communicate effectively with executives and non-technical teams.

• Establish standard processes, clarify ownership, prioritize requests, document systems, and collaborate with internal teams and external providers.

⛳️ Requirements

• A minimum of 5 years of progressive corporate IT or systems administration experience.

• At least 2 years of experience supervising IT operations, an MSP, technical vendors, or equivalent service delivery relationships.

• Advanced expertise in Microsoft 365 and Entra ID administration.

• Strong knowledge of Microsoft Intune for Windows and macOS.

• Practical experience with Conditional Access, MFA, Enterprise Applications, SAML/OIDC, SCIM, RBAC, and B2B/guest identities.

• Proficient in Windows 10/11 administration and troubleshooting.

• Experience in macOS administration and with Apple Business Manager.

• Background in administering Exchange Online, SharePoint, OneDrive, and Teams.

• Working knowledge of DNS, SPF, DKIM, and DMARC.

• Experience in SaaS application administration and lifecycle management.

• Familiarity with an MSP-managed support model.

• Must reside in California, Colorado, Florida, Kansas, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Utah, Virginia, or Washington.

🏝️ Benefits

• Employer-subsidized medical, dental, and vision insurance.

• 401K retirement plan with employer matching.

• Stipend for home office equipment.

• Monthly technology stipend.

• Thirteen paid holidays each calendar year.

• Flexible personal time off.

• Annual employee bonus based on company and individual performance.

• Company-wide offsite event each year.

• Fully remote team operating throughout the United States.