Technical Customer Success Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the technical success and continual enhancement of a customer portfolio as the main technical contact and trusted advisor.

• Examine customer data to reveal trends, pinpoint opportunities, and provide actionable recommendations.

• Convert technical findings into understandable business insights for both technical and non-technical audiences.

• Establish yourself as a subject matter expert on the Vic.ai platform and customer workflows.

• Configure and enhance customer environments, including updates to configurations and integration modifications within AIPass.

• Collaborate with customers to refine business processes and maximize platform utilization.

• Resolve intricate customer issues while coordinating with Product and Engineering teams when necessary.

• Utilize AI-driven tools and analytics platforms to boost efficiency and improve customer outcomes.

• Create best practices, documentation, and repeatable processes to enhance the customer experience.

• Work together with Product, Engineering, and Implementations teams to advocate for customer needs and influence product enhancements.

• Keep up-to-date with emerging AI technologies and identify ways to leverage them internally and for customers.

⛳️ Requirements

• Over 3 years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role.

• Strong data literacy, encompassing the analysis of complex datasets, understanding the relationships between data sources, uncovering trends and opportunities, and translating technical findings into business recommendations.

• Experience with SaaS products and enterprise customers.

• Exceptional communication skills with the ability to convey technical concepts in a business-friendly manner.

• Proven ability to manage multiple customer priorities in a fast-paced environment.

• Strong project management and organizational capabilities.

• Familiarity with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms.

• Comfortable working with CSV data, APIs, integrations, and software configuration.

• Basic knowledge of SQL.

• Experience using contemporary AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies.

• Previous experience in consulting, business transformation, or operational advisory roles.

• Background in finance, accounting, or ERP systems is an advantage.

🏝️ Benefits

• Competitive compensation.

• Equity participation.

• Comprehensive benefits package.

• Flexible remote-first work culture.

• Opportunities for cross-team collaboration.

• Commitment to continuous learning.