Senior Customer Success Engineer – Cortex Cloud

This is a fully remote position, open to applicants in Spain, +6 more countries.

📋 Description

• Facilitate customers in optimizing their return on investment by deploying and operationalizing Palo Alto Networks solutions to meet their business and security goals.

• Support clients with tailored integrations and workflows to ensure that solutions are seamlessly incorporated into their security operations centers.

• Act as the primary resource for customer support inquiries and collaborate with engineering teams to ensure prompt resolutions.

• Represent customer interests by influencing the product roadmap and advocating for enhancements.

• Guide customers in establishing and managing Cloud Security Change Management, Governance, and Center of Excellence initiatives.

• Recognize customer risks and partner with account teams to create mitigation strategies or escalate as necessary.

• Gain insights into customer business challenges and align product features and advantages with their requirements.

• Establish yourself as the primary customer specialist and subject matter expert in Palo Alto Networks public cloud security solutions.

• Collaborate with customer Security Architects, Security Engineers, InfoSec, and DevOps teams throughout cloud transformation initiatives.

• Enhance customer satisfaction, value, retention, and expansion.

⛳️ Requirements

• Relevant experience in pre-sales, post-sales, support, customer success, consulting, or related roles.

• Familiarity with cloud-native security products.

• Proficient in scripting languages such as Python, JSON, YAML, and Bash.

• Hands-on experience with containers, Kubernetes, Docker, Linux, and cloud providers (GCP, AWS, Azure), as well as CI/CD, container registries, and serverless technologies.

• Capability to troubleshoot independently, replicate issues, and identify practical workarounds in diverse, complex environments featuring varied applications and protocols.

• Strong consulting and project management abilities, with proven outcomes as a trusted advisor driving business value for clients.

• Aptitude for engaging with client teams at multiple levels of technical and non-technical expertise.

• Demonstrated experience in managing customer escalations, balancing expectations, and negotiating successful solutions.

• Existing knowledge and experience with features, capabilities, and best practices of public cloud platforms (IaaS).

• Background in security products and/or offerings.

• Familiarity with SIEM, vulnerability management tools, and firewalls.

• Understanding of malware, exploits, operating system structures, and their behaviors.

• Ability to convey technical information to a non-technical audience.

• Capacity to multitask and thrive in a fast-paced environment.

• Relevant cloud, security, or technology certifications are advantageous.

• Experience with Palo Alto Networks products, including Prisma Cloud, Cortex Cloud, or other enterprise cybersecurity platforms is a plus.

• No immigration sponsorship available; applicants must not require employer-sponsored work visas.

🏝️ Benefits

• Reasonable accommodations for qualified individuals with disabilities or special needs.

• Commitment to equal opportunity employment.

• Confidential handling of applicant information in accordance with EEO guidelines.