Senior Customer Success Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Establish and nurture executive relationships, driving actions through key points of contact with the client.

• Prioritize customer growth and retention by defining and executing tailored initiatives aimed at increasing direct written premiums and optimizing combined ratios along with other customer KPIs.

• Monitor the implementation process and customer goals through Customer Success Planning and regular Executive Business Reviews.

• Coordinate and provide resources for customer training, reports, analytics, health checks, line configuration, and consulting deliverables, including feature enhancement specifications.

• Empower customers to derive actionable insights using dashboards, reporting, analytics, and data.

• Cultivate an in-depth understanding of the P&C sector and BriteCore’s usage, configuration, best practices, and processes.

• Conduct health checks to assess customer configuration and solution usage, ensuring adherence to best practices and optimal functionality and integrations.

• Collaborate with various teams across BriteCore.

• Offer strategic guidance within a cloud-based environment.

• Willing to travel domestically up to 25% overnight.

⛳️ Requirements

• Bachelor’s Degree in Computer Science, Business, or a related field.

• Over 5 years of experience in a client-facing role within the SaaS industry.

• More than 3 years of hands-on experience in the P&C sector.

• At least 3 years of experience managing a portfolio of enterprise-level clients.

• A minimum of 2 years of experience at a scaling startup.

• Over 2 years of practical experience with implementations.

• Proficient in MySQL and/or coding in Python.

• Demonstrated experience in managing customer relationships, setting expectations, and fostering customer engagement.

• Exceptional verbal and written communication skills.

• Candidates must reside in the United States.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401K with company match.

• Disability coverage.

• Unlimited PTO.

• Fully paid parental leave.

• Equal opportunity employment.