Technical Customer Success Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Ensure the success of customers by promoting the adoption and effective use of Cybeats’ SBOM management platform.

• Work collaboratively with sales, product, and engineering teams to provide a seamless experience for customers.

• Develop enduring customer relationships, nurture loyalty, and identify opportunities for growth and optimization.

• Collaborate with the Western sales team during pre-sales discovery phases.

• Analyze prospect software architectures and assess compliance readiness.

• Create Proof of Value plans.

• Facilitate hands-on onboarding for engineering, DevSecOps, and PSIRT teams at major enterprise accounts.

• Assist clients in navigating process automation, API integrations, and SSO configurations.

• Provide guidance to global security leaders on complex international supply chain regulations.

• Manage initial platform debugging and data validation tasks.

• Investigate misclassifications of software components and rectify configuration issues.

• Identify product bugs prior to escalating them to core engineering teams.

• Extract engineering tribal knowledge to develop scalable self-service corporate resources.

• Write implementation playbooks, standard technical FAQs, and developer toolkits.

⛳️ Requirements

• 3 to 5 years of experience in a highly technical, client-facing engineering role (e.g., Solutions Engineer, Technical Account Manager, or Technical CSM).

• Demonstrated success within a B2B SaaS product company (Series A to C) or a global product engineering hub.

• Strong proficiency in interacting with REST APIs.

• Ability to parse JSON/XML files.

• Experience manipulating Postman collections.

• Familiarity with auditing developer scripts.

• Naturally inquisitive attitude toward unfamiliar technical areas.

• Mature communication skills to brief customer Directors and C-level executives.

• Comfort in supporting and collaborating across European account time zones.

• Capable of maintaining essential daily communication and delivery standards.

• Previous experience in cybersecurity, software supply chain security, SBOM, or vulnerability triage is preferred but not required.

• Full-time temporary availability for 12 months, with the potential for extension.

🏝️ Benefits

• Comprehensive medical coverage provided through Remote, the Employer of Record (EOR) partner.

• 100% fixed and guaranteed compensation with no variable/OTE component.