Technical Customer Success Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate with the Western sales team during the pre-sales discovery phase

• Assess the software architectures of potential clients

• Review compliance readiness

• Develop Proof Of Value plans

• Facilitate hands-on onboarding for engineering, DevSecOps, and PSIRT teams at major enterprise clients

• Assist clients with process automation, API integrations, and SSO configuration

• Counsel global security leaders on intricate international supply chain regulations

• Manage initial platform debugging and data validation

• Examine software component misclassifications

• Address configuration discrepancies

• Identify actual product bugs prior to escalating to core engineering teams

• Convert engineering tribal insights into scalable self-service corporate resources

• Create implementation playbooks, standard technical FAQs, and developer toolkits

• Oversee the technical post-sale lifecycle for major global portfolios

⛳️ Requirements

• 3 to 5 years of experience in a highly technical, client-facing engineering role (e.g., Solutions Engineer, Technical Account Manager, or Technical CSM)

• Demonstrated success within a B2B SaaS product organization (Series A to C) or a global product engineering center

• Familiarity with REST APIs

• Capability to parse JSON/XML files

• Experience with Postman collections

• Proficient in auditing developer scripts

• Naturally curious mindset regarding unfamiliar technical areas

• Strong communication skills to engage with customer Directors and C-level executives

• Comfortable supporting and collaborating with clients in Canada and the US, ensuring necessary daily communication and delivery

• Previous experience in cybersecurity, software supply chain security, SBOM, or vulnerability triage is preferred but not required

🏝️ Benefits

• Comprehensive medical coverage provided through Remote, the Employer of Record (EOR) partner

• 100% fixed and guaranteed salary with no Variable/OTE component