Technical Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of a portfolio of key enterprise clients, ensuring their long-term success, adoption, and retention.

• Comprehend the reasons behind each customer’s decision to choose Codility, identify their required outcomes, and develop clear account plans to meet those objectives.

• Cultivate robust relationships within both Talent and Engineering departments.

• Conduct quarterly business reviews (QBRs) and executive evaluations, translating product usage and customer data into actionable recommendations and next steps.

• Identify adoption gaps, renewal risks, and opportunities for expansion proactively.

• Assist engineering teams in understanding best practices related to technical assessments, interview processes, and AI-assisted development.

• Independently manage routine technical and product discussions, involving Solutions Engineering, Product, or Support when specialized expertise is necessary.

• Collaborate with Account Management and Solutions Engineering on renewals, expansions, and intricate customer requirements.

• Relay customer feedback to Product and Engineering teams, contributing to how Codility meets the needs of technical clients.

• Stay informed about the evolving landscape of AI in software development and technical hiring, guiding customers through these changes with confidence.

⛳️ Requirements

• A minimum of 3 years of experience in Customer Success, Technical Account Management, Customer Engineering, or a related post-sales position within B2B SaaS.

• Familiarity with developer tools, engineering software, cloud/data/security platforms, APIs, or other highly technical products utilized by engineering teams.

• Demonstrated experience managing enterprise or strategic accounts, preferably involving complex stakeholder groups and significant ARR.

• Proficient in building relationships with Engineering Managers, Directors/VPs of Engineering, and CTO-level stakeholders, as well as Talent teams.

• Strong grasp of adoption strategies, account planning, customer health metrics, QBRs, renewal risks, and expansion tactics.

• Technically inquisitive and comfortable discussing APIs, integrations, developer workflows, technical hiring, and the impact of AI on software engineering.

• Excellent communication skills to facilitate understanding between technical and non-technical stakeholders, simplifying complex subjects.

• Proactive, commercially savvy, and able to work independently in a streamlined environment.

• AI-savvy in your approach, utilizing tools like LLMs and copilots to analyze information, automate routine tasks, and enhance customer outcomes.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive company culture.