This is a fully remote position, open to applicants in India.

📋 Description

• Conduct thorough investigations of talent-reported issues from start to finish by replicating bugs, determining root causes, and distinguishing between UX friction, model edge cases, and system defects.

• Perform debugging across the AI and SaaS platforms utilizing telemetry, logs, network analysis, and database queries.

• Assess issues by triaging them, escalating genuine engineering challenges while resolving others through configuration adjustments, prompt improvements, or providing clear user instructions.

• Identify systemic trends and product risks to share with engineering and product leadership.

• Develop documentation and runbooks aimed at minimizing recurring issues and enhancing resolution efficiency.

• Communicate with clarity, professionalism, and empathy.

• Assist users throughout the applications, AI-driven interviews, offers, and payment processes.

⛳️ Requirements

• Proficiency in debugging web applications.

• A degree in Computer Science, Software Engineering, or a similar technical discipline from a prestigious institution, or relevant experience in a fast-paced technology startup.

• Experience in developing modern web applications like React, Node, Flask, or Next.js, or 2–5 years of experience in providing support for such applications.

• Familiarity and comfort with AI systems, including LLMs, agents, or generative models.

• Experience in analyzing AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or agent development.

• Ability to comprehend model outputs, recognize failure modes, address hallucinations, and understand feedback loops.

• Knowledge of contemporary AI APIs such as OpenAI and Anthropic, or agent frameworks like LangChain and AutoGPT is advantageous.

• Native-level proficiency in English writing.

• Willingness to work 6 days a week with significant overlap with Pacific Time (PT/PST) working hours.