Senior Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical authority on the Cyera Platform

• Build trusted advisory relationships with clients ranging from practitioners to executives

• Facilitate customer adoption through onboarding and training initiatives

• Comprehend customer needs, challenges, and desired business outcomes

• Create and present tailored use cases employing a consultative methodology

• Foster ongoing adoption, customer value, return on investment, engagement, and growth

• Identify and address barriers to customer success in partnership with colleagues

• Champion customer feedback to shape Cyera’s roadmap and product evolution

• Utilize self-paced training resources to enhance customer learning

• Diagnose and resolve technical challenges impacting customers

• Track and report on customer health, usage metrics, and overall well-being

• Collaborate with customers to create joint success plans

• Document and disseminate best practices both internally and externally

• Mentor team members and assist in their professional growth

• Participate in the recruitment and onboarding of new team members

• Lead Quarterly Business Reviews with clients

⛳️ Requirements

• Associate's degree or equivalent experience is a must

• Bachelor's degree in Computer Science or related experience is a plus

• 12 years of experience with strong project management abilities, allowing for effective planning, organization, and execution of multiple projects while maintaining meticulous attention to detail

• A self-motivated individual who excels in a fast-paced, ambiguous startup environment with tight deadlines

• A results-driven mindset, demonstrating a proven history of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and enhancing customer retention

• Previous collaboration experience with Development teams

• Proficient in SQL, scripting languages (e.g., Python or similar), and hands-on experience with cloud platforms

• Over 3 years of direct experience with data technologies and cloud technologies, including databases, cloud infrastructure, and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc.)

• Familiarity with programming or scripting languages and experience with APIs and web services

• Proven expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management, with hands-on experience preferred

• Prior experience in a technical customer-facing role within a software company is essential

• Established track record of managing customer relationships, including onboarding, renewal, and growth

• A proactive, self-driven, and innovative team player who consistently works to foster customer loyalty

• Outstanding interpersonal and customer relations skills, especially in nurturing and developing strategic relationships

• A clear and concise verbal and written communicator, adept at conveying complex information effectively

• Proficient in leading both executive meetings and technical workshops, exhibiting confidence and expertise

• Capable of working independently, tackling complex challenges, and successfully completing tasks that may lack comprehensive documentation

• Willingness to travel 25-50% annually

🏝️ Benefits

• Opportunity to work remotely, with reimbursement for office setup

• Competitive salary

• Unlimited paid time off (PTO)

• Paid holidays and sick leave

• Comprehensive health, vision, and dental insurance

• Life insurance, as well as short and long-term disability coverage