Technical Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the onboarding process for new accounts, ensuring a successful transition.

• Act as the primary contact for customer needs, establishing trust by comprehensively understanding their business and aligning their requirements with Cloudinary solutions.

• Offer technical advice to developers, product managers, and system architects regarding best practices for utilizing Cloudinary’s image and video platform.

• Cultivate customer relationships through regular communication and scheduled meetings.

• Monitor usage patterns and actively promote product adoption.

• Serve as the customer advocate within the company while collaborating with teams in product management, customer support, engineering, sales, and finance.

• Track and evaluate customer status, identify potential issues, and pursue opportunities for growth and upselling.

• Discuss product features and effectively relay customer feedback internally.

⛳️ Requirements

• Minimum of 3 years’ experience as a Customer Success Manager in a SaaS environment.

• At least 2 years of technical experience in a web/mobile setting, ideally with hands-on coding experience.

• Exceptional written and verbal communication abilities.

• Results-driven individual contributor.

• Passionate about working closely with customers to ensure their complete satisfaction.

• Demonstrated success in retaining and expanding multiple client relationships.

• Must be a collaborative team player with the ability to manage multiple tasks simultaneously.

• Comfortable in a customer-facing role.

• Strong enthusiasm for both business and technology.

🏝️ Benefits

• Fully sponsored medical, dental, and vision plans for employees and their families.

• Company contributions to Health Savings Accounts (HSA).

• 401k matching program.

• Comprehensive vacation and wellness policy.

• Annual development stipend.

• Catered lunches or a food stipend.

• Access to cutting-edge technology.

• Work alongside top-tier talent.