Customer Success Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Act as a reliable technical advisor and the main post-sale technical contact for clients.

• Collaborate with Customer Success Managers to comprehend customer objectives, success metrics, workflows, and technical setups.

• Assist customers throughout onboarding, implementation, integration, configuration, and product adoption processes.

• Offer proactive technical suggestions and best practices to enhance product usage, value realization, and customer maturity.

• Resolve intricate technical issues and coordinate with Support, Engineering, Product, and Customer Success teams for prompt resolution.

• Convert customer technical feedback and recurring challenges into actionable insights for the Product and Engineering teams.

• Develop and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical guidance.

• Aid in renewal and expansion initiatives by showcasing product value, overcoming adoption obstacles, and boosting customer confidence.

• Conduct technical training, workshops, enablement sessions, and product demonstrations.

• Identify technical challenges and adoption blockers, addressing them proactively with customers.

• Assist customers in maximizing their use of Cyolo’s Secure Connectivity Platform to achieve desired business and security objectives.

⛳️ Requirements

• Over 3 years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a similar customer-facing technical position.

• Solid understanding of on-premises platforms, cloud technologies, APIs, IAM, operating systems, networking, and third-party software integrations.

• Strong troubleshooting abilities and the capability to analyze complex technical problems and drive them toward resolution.

• Proficient in explaining technical concepts clearly and guiding customers through actionable next steps.

• Exceptional communication, presentation, relationship-building, and stakeholder management skills.

• Experience collaborating across functions with Product, Engineering, Support, Sales, and Customer Success teams.

• Strong organizational skills with the capacity to manage multiple customer priorities, technical tasks, and deadlines concurrently.

• Ability to work autonomously, take initiative, and operate effectively in a fast-paced environment.

• Excellent written and verbal communication skills in English.

• Preferred: Experience supporting enterprise or strategic customers in a B2B technology context.

• Preferred: Familiarity with Linux and operating systems, security principles, identity management, databases, networking, observability, and cloud providers.

• Preferred: Experience with cybersecurity products or in a cybersecurity setting.

• Preferred: Background in OT / IT environments or critical infrastructure.

• Preferred: Experience with remote access, Zero Trust, or identity and access management solutions.

• Preferred: Ability to identify adoption barriers, propose solutions, and contribute to customer growth through technical discovery and value-based consultation.

• Preferred: Experience in a SaaS company or high-growth startup environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and continuous learning.

• Dynamic and inclusive company culture.