Technical Customer Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Deliver on-site technical support and service operations at customer sites throughout the North-West Piedmont area.

• Install, configure, maintain, and repair the company's equipment and systems.

• Diagnose and resolve issues related to hardware, software, and systems.

• Document service activities, maintenance procedures, and technical observations.

• Manage and prioritize customer service requests to fulfill service commitments.

• Collaborate with the Sales Team to pinpoint service opportunities and meet revenue and budget objectives.

• Build and sustain strong relationships with customers.

• Offer technical support and basic user training.

• Ensure adherence to safety regulations, quality standards, and company policies.

• Maintain company tools, equipment, and service inventory.

• Identify recurring problems and suggest enhancements to product performance and customer satisfaction.

• Travel approximately 70–80% within the assigned North-West Piedmont territory.

⛳️ Requirements

• Electrician or electrical engineer or equivalent educational background and work experience, preferably in the packaging sector.

• 3–5 years of proven experience in industrial service or equipment installation is required.

• Experience in PLC troubleshooting is essential.

• Strong technical troubleshooting and analytical capabilities.

• Solid understanding of electromechanical, electronic, computer, and network-based systems.

• Ability to read, interpret, and apply technical documentation, manuals, and service procedures effectively.

• Strong commitment to customer service.

• Excellent verbal and written communication skills in both Italian and English.

• Capability to work independently, manage multiple priorities, and make informed decisions in a fast-paced field environment.

• Strong organizational and time management skills.

• Proficiency in Microsoft Office applications, SAP C4C, and other service management and CRM tools.

• Ability to collaborate with Technical Support, Engineering, Operations, and Sales teams.

• Adaptability and eagerness to learn new technologies, products, and procedures.

• Ability to identify service business opportunities while assisting customers in the field.

• Willingness to travel extensively, including overnight stays and occasional international travel.

• Ability to support customers outside the designated territory based on business needs.

🏝️ Benefits

• Supportive culture in a growing and dynamic work environment.

• Investment in teams to develop skill sets and advance careers.

• Inclusive, diverse, and equitable workplace.

• Fair and equitable interview process.