Implementation Consultant, Digitary

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee multiple, fast-paced implementations of Instructure products throughout Canada.

• Handle implementation projects of standard complexity.

• Serve as the trusted advisor to customers during the implementation process.

• Define project scope and customer goals in collaboration with relevant stakeholders, ensuring technical feasibility.

• Maintain comprehensive project plans, track progress, and hold team members accountable for their assigned tasks.

• Collaborate with Instructure’s Customer Success Manager (CSM) and engineering team to develop XML document overlays.

• Manage expectations of both customers and internal resources.

• Assist customers in navigating technical requirements for SSO, API, and XML integrations.

• Ensure projects are delivered on schedule and within the defined scope.

• Monitor and manage milestones and tasks in Salesforce to facilitate revenue recognition.

• Report and escalate potential risks or issues to management as necessary.

• Conduct implementations in both English and Canadian French.

⛳️ Requirements

• At least 3 years of experience in project management, technical support, or customer success.

• Familiarity with project management methodologies; CAPM or PMP certification is preferred, but not mandatory.

• Ability to quickly identify options and formulate a path forward for customer challenges.

• Experience in translating technical concepts for non-technical users.

• Outstanding organizational and communication skills, encompassing written, verbal, and presentation communication.

• Exceptional attention to detail.

• Capability to provide and receive constructive direction.

• Ability to work effectively both independently and as part of a team.

• Bachelor’s degree in any discipline or 5+ years of relevant experience.

• Proficiency in English and Canadian French communication.

• Understanding of SaaS and APIs.

• Experience in the LMS industry, educational technology, or a fast-paced technical environment.

• Must successfully pass a background check.

• Candidates may need to confirm their legal name, current physical location, valid contact number, and residential address.

🏝️ Benefits

• Competitive salary.

• Ownership program available for all full-time employees.

• Flexible work culture.

• Generous time off, including local holidays and the annual “Dim the Lights” period in late December.

• Comprehensive wellness programs and mental health support.

• Access to learning and development resources.

• Tools for professional development.

• Tuition reimbursement options.

• Technology and tools required to excel in your role.

• Motivosity employee recognition program.

• Inclusive and supportive culture fostering meaningful connections.