Director of Customer Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and guide a team of customer engineers catering to North America accounts, offering coaching, professional growth, and performance oversight.

• Spearhead intricate customer implementations, technical integrations, and solution architecture initiatives for clients in North America.

• Establish and sustain robust relationships with key stakeholders in North America, acting as the principal technical liaison.

• Collaborate with the Sales, Product, Support, and Customer Success teams to ensure customer satisfaction while identifying upsell opportunities in the North America region.

• Create and enhance customer engineering processes, best practices, and documentation.

• Monitor team capacity and resource distribution to balance customer demands with team wellbeing.

• Provide technical leadership and direction on intricate customer challenges and requirements.

• Track and report team metrics, including customer health scores, implementation timelines, and customer satisfaction for the North America portfolio.

⛳️ Requirements

• 5+ years of experience in sales engineering, solutions engineering, or a comparable customer-facing technical position.

• 3+ years of experience in managing and leading technical teams.

• Strong technical foundation with the capability to comprehend complex product functionalities and customer architectures.

• Excellent communication abilities, capable of articulating technical concepts to both technical and non-technical stakeholders.

• Demonstrated capability to manage multiple complex implementations concurrently.

• Experience in customer relationship management with a knack for building strong stakeholder connections.

• Strong problem-solving skills and proficiency in navigating ambiguous situations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements and a supportive work environment.