Technical Consultant V

This is a fully remote position, open to applicants in Rhode Island.

📋 Description

• Assess, implement, conduct unit tests, troubleshoot, and provide support for software solutions tailored to business and operational needs.

• Periodically specialize in multi-vendor platforms, security, manageability, performance, consumer flow, transactions, maintenance operations, and message formats.

• Anticipate the needs of internal and external clients while upholding a commitment to client satisfaction.

• Analyze, install, configure, and troubleshoot software applications.

• Perform functional analysis of requirements and evaluate the implementation effort in customer environments.

• Configure foundational software in customer settings.

• Execute unit tests, monitor issues, and implement changes as per test plans and functional specifications.

• Identify, isolate, and resolve system failures resulting from software code errors.

• Set acceptance criteria and establish quality objectives.

• Provide estimates, objectives, standards, constraints, and dependencies as contributions to statements of work and software development plans.

• Conduct quality assurance during end-to-end testing processes.

• Oversee the analysis and resolution of software issues reported during testing phases.

• Prepare software for distribution to customers or networks.

• Ensure successful installation through software distribution, bare-metal installation, and local updates.

• Assist the field organization during lab installations, certifications, and training sessions.

• Lead the analysis and resolution of software issues identified during customer acceptance testing.

• Support and address production issues escalated by Level 3 Support.

• Create hot fixes and conduct integration tests prior to delivery to quality assurance.

⛳️ Requirements

• Experience in the ATM or kiosk self-service sector.

• Bachelor’s degree or equivalent qualification in computer science, information systems, or another technical field.

• Proven technical project leadership capability in organizing project resources.

• Familiarity with Microsoft operating system technologies, particularly Windows 10 and Windows 7.

• Experience in installing and supporting hardware devices and their drivers.

• Proficiency in installing and configuring Windows applications.

• Experience in troubleshooting network protocols and services, including TCP/IP, Internet Information Services, and remote access.

• Understanding of client/server application architectures.

• Experience in creating and leading group presentations, conducting web seminars, and public speaking engagements.

• Willingness to work shifts as needed.

• Employment offers are contingent upon the successful completion of screening criteria relevant to the position.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k