Technical Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide a dependable and high-quality technical service that empowers customers to maximize the value of their Library Management Cloud solution.

• Offer top-notch technical support and configuration for Library Management Cloud hosted solutions.

• Set up, manage, install, and upgrade customer systems according to agreed project and service specifications.

• Resolve technical and application challenges, including data flows, hosted infrastructure, and cloud service configuration.

• Collaborate with internal infrastructure teams to assist in hosted customer implementations and security setups.

• Support Azure-based cloud product solutions and contribute to the ongoing stability and enhancement of services.

• Generate clear documentation for completed work, configuration modifications, and technical solutions.

• Professionally communicate project challenges, risks, and solutions to relevant managers and customers in a timely manner.

• Foster collaborative and positive relationships with customers and colleagues across product, development, and service operations teams.

• Suggest process and technical enhancements that improve service quality, resilience, and customer experience.

• Provide third-line technical support and engage in self-evaluation to foster continuous personal development.

• Configure, manage, install, upgrade, and troubleshoot cloud-hosted library management solutions for UK libraries.

• Execute project work to assist customers in maximizing value from the platform.

• Collaborate with product subject matter experts, development teams, service operations colleagues, and customers.

⛳️ Requirements

• Proven experience supporting enterprise-level solutions and collaborating with various organizational technical teams.

• Solid understanding of information systems, including complex relational databases, data structures, querying, and information extraction.

• Familiarity with Azure PaaS, Azure Functions, Windows Server, IIS, Ubuntu, Kubernetes, and Docker containers.

• Experience with SQL Server installation, configuration, setup, best practices, and SQL Server Reporting Services.

• Background in deploying, configuring, and supporting software in customer-facing environments.

• Exceptional verbal and written communication skills, with the capability to convey technical information clearly to customers and colleagues.

• Experience managing customer projects, configuration requests, and technical priorities.

• Knowledge of Cyber Essentials best practices and secure configuration principles.

• Creative and analytical problem-solving skills, with the confidence to investigate complex technical issues.

• Ability to work independently while effectively collaborating across teams and with customers.

• Organized and proactive, with the ability to manage priorities, meet deadlines, and provide support to multiple customers simultaneously.

• Experience with Azure-based technologies utilized for supporting cloud-native products.

• Familiarity with Apache Jena or similar graph knowledge structures.

• Proficiency in using Python for scripting, automation, or technical investigations.

• Awareness of infrastructure concepts, including Terraform or other deployment scripting technologies, container image deployment, DNS, firewalls, digital certificates, and service permissions.

• Relevant certifications from Microsoft, VMWare, Cisco, Fortinet, Veeam, or Ubiquiti.

• Understanding of modern networking concepts such as SD-WAN, SASE, and ZTNA.

• Degree-level education or equivalent experience in an IT-related field.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and continuous learning.

• Flexible working hours and the possibility of remote work.

• Comprehensive health and wellness programs.

• Supportive work environment with a focus on teamwork and collaboration.