Technical Business Analyst, Product

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Acquire an in-depth understanding of the EDPlan product, encompassing its configuration, functionality, and the effects of requested modifications.

• Facilitate essential SDLC activities, such as gathering requirements and conducting requirement-review sessions.

• Convert business requirements into functional specifications, process and flow diagrams, and wireframes or prototypes.

• Manage incident resolution from beginning to end, which includes identifying and escalating issues, coordinating between technical and business teams, and documenting incidents and their outcomes.

• Lead the triage and resolution of defects, which involves logging issues, identifying root causes and fix timelines, verifying solutions, and communicating status until closure.

• Collaborate with engineering and QA teams to plan and implement testing processes and assist with user acceptance testing.

• Act as the primary point of communication with clients regarding defect status, incident updates, and release timelines.

• Assist in product enhancement initiatives, feature configuration, and the implementation or rollout of new features.

• Provide a product-informed perspective during roadmap discussions.

• Prioritize and manage multiple incidents, defects, and project tasks across various products and deadlines.

• Create documentation, release notes, and communications for end-users.

• Facilitate internal training for new features.

⛳️ Requirements

• A bachelor's degree, preferably in business, information systems, computer science, or a related discipline.

• Strong critical thinking abilities, including the capacity to gather information from various stakeholders, identify discrepancies, and navigate ambiguity during incident or defect investigations.

• Competence in managing multiple simultaneous priorities, including incidents, defects, and project deadlines, while maintaining composure and organization under pressure.

• A sense of curiosity and enthusiasm, demonstrated by a genuine interest in learning about a new product, asking insightful questions, and comprehending not only the product's functionality but also the reasoning behind its operations.

• Confident and articulate communication skills with both clients and technical teams, particularly during high-stakes conversations regarding incidents or defects.

• Good judgment and maturity to determine when to escalate issues or seek help.

• Strong attention to detail and organizational capabilities, with the ability to track issues to resolution.

• Two to five years of relevant experience in business analysis, technical support, incident management, or product-related roles.

• Familiarity with JIRA, ServiceNow, Axure RP, Power BI, or SQL is advantageous.

• Previous experience in the education field, experience with education data systems, or related experience is a plus.

• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

🏝️ Benefits

• Medical and dental care benefits.

• 401k.

• Paid Time Off (PTO).

• Parental leave.

• Bereavement leave.