Product Analyst – Client Conversion

This is a fully remote position, open to applicants in Arizona, +25 more states.

📋 Description

• Take ownership of the requirements pipeline for transitioning clients from the legacy processing platform to the advanced custom management platform.

• Collaborate with clients and the Customer Success team to gather, document, and confirm requirements.

• Configure the system to facilitate each conversion wave in conjunction with the engineering team.

• Extract and document requirements from clients and Customer Success for platform conversion.

• Create user stories, acceptance criteria, and documentation for process and data mapping.

• Conduct requirements validation and UAT support with clients and Customer Success prior to each conversion wave.

• Maintain a well-groomed and prioritized backlog in coordination with the product lead.

• Act as the liaison between clients, Customer Success, and engineering teams.

• Participate in the planning and execution of functional, integration, and regression testing.

• Execute troubleshooting, defect analysis, root-cause investigations, and remediation during conversion waves.

• Develop and maintain technical documentation, configuration guides, and operational procedures for Customer Success following conversions.

• Carry out additional duties as assigned.

⛳️ Requirements

• A High School Diploma or GED from an accredited institution is required.

• 2-3 years of experience in business analysis, product analysis, or roles focused on requirements delivery.

• Proven ability to elicit and document requirements from non-technical stakeholders.

• Experience in configuring, testing, and supporting application platforms or enterprise software.

• Strong analytical and problem-solving skills with the capability to evaluate systems comprehensively.

• Ability to convert unclear business needs into precise, actionable requirements and build-ready artifacts.

• Excellent written and verbal communication skills for engaging both technical and non-technical audiences.

• Self-motivated and proactive, comfortable taking initiative, and capable of maintaining momentum.

• Familiarity with an AI-assisted workflow, including drafting and refining requirements using tools like Claude.

• Willingness to travel as needed.

• Must reside in an eligible state.

• Must be legally authorized to work in the United States without current or future sponsorship requirements.

• Experience in government or public-sector SaaS; knowledge of parking, tolling, or collections domains is a plus.

• Understanding of parking and tolling management systems or platform migration projects.

• Proficiency in using Jira and Confluence.

🏝️ Benefits

• Medical, Dental, & Vision Insurance.

• Healthcare & Dependent Flexible Spending Accounts (FSA).

• Health Savings Account (HSA) with Employer Contribution.

• Company Paid Life and AD&D Insurance.

• Company Paid Short- & Long-Term Disability.

• Employee Assistance Program (EAP).

• 401(k) with Employer Match (Traditional/Roth/Safe Harbor).

• Paid Time Off.

• 10 Company Holidays.

• PTO Accrual.

• Sick Time Accrual.

• Parental Leave.

• Jury Duty.

• Military Leave.

• Bereavement Leave.

• Life and AD&D Insurance for Employees/Spouse/Child(ren).

• Critical Illness Insurance.

• Accident Insurance.

• Dependent Care Flexible Spending Account (DCFSA).

• Remote work environment.

• A professional atmosphere that offers stability and opportunities for upward mobility.