Technical Account Manager – Technical Advisory

This is a fully remote position, open to applicants in Italy.

📋 Description

• Enhance the utilization of the Sonar solution across accounts

• Improve account Sonar maturity and overall satisfaction

• Minimize account churn, downgrades, and escalations

• Establish Sonar as a trusted advisor and expand the network of Sonar sponsors

• Assist accounts in staying updated with the latest Sonar versions

• Shape the Sonar roadmap based on the needs of accounts

• Listen to and formalize the technical challenges and adoption barriers faced by accounts

• Create strategies to address customer challenges and obstacles

• Report product deficiencies internally and advocate for their resolution

• Promote Sonar's approach to ongoing code quality and security enhancements

• Keep accounts updated on the product roadmap and forthcoming releases

• Recruit and enhance customer development teams utilizing Sonar

• Favorably position the Sonar ecosystem against competing solutions

• Educate developers and managers on static code analysis and the benefits of Sonar

• Ensure that technical deployment and operations are aligned with deployment size and the criticality of DevOps

• Conduct Quarterly Business Reviews alongside account sales representatives

• Perform deployment audits, identify discrepancies, and implement remediation plans

• Contribute to account management strategies and formulate account-specific technical approaches

• Monitor account technical status, progress, risks, and opportunities for maturity

• Maintain a strong understanding of Sonar product development

⛳️ Requirements

• Demonstrated practical experience (minimum of 5 years) in software development or DevOps engineering

• At least 5 years of experience in customer-facing activities, either pre- or post-sales

• Exceptional listening skills with the ability to formalize and abstract information provided by customers and partners

• Outstanding presentation capabilities paired with strong written and verbal communication skills

• Ability to collaborate effectively in a team, provide and receive feedback, and share knowledge

• Strong attention to detail

• Proactive mindset, including the willingness to challenge the status quo and lead or contribute to improvements and innovations

• Independence to manage activities and plans with minimal supervision

🏝️ Benefits

• Equal opportunity employer

• Accommodation support available

• Employment is contingent upon a comprehensive background check and reference verification