Technical Account Manager – Technical Advisory

This is a fully remote position, open to applicants in California, +7 more states.

📋 Description

• Listen to and formalize technical challenges and adoption barriers faced by accounts.

• Create strategies to address customer challenges and barriers to adoption.

• Internally report any technical or functional product gaps and advocate for their resolution.

• Promote Sonar’s approach to ongoing Code Quality and Security enhancement.

• Assist account sponsors in promoting the Sonar ecosystem.

• Keep accounts updated on the roadmap, upcoming releases, and product value; gather feedback.

• Engage with customer development teams not currently utilizing Sonar.

• Upgrade customer development teams that are not effectively using Sonar.

• Favorably position the Sonar ecosystem in comparison to competing products.

• Educate developers and managers on static code analysis and the Sonar ecosystem.

• Ensure that account deployments and operations of Sonar align with deployment size and DevOps criticality.

• Conduct Quarterly Business Reviews with Account Sales representatives.

• Perform deployment audits, identify gaps, and implement remediation plans.

• Contribute to account management strategies and develop account-specific technical plans.

• Provide insights on commercial strategy.

• Monitor account technical status, progress, threats, and opportunities for maturity.

• Track Sonar product development to maintain expertise in the product.

⛳️ Requirements

• A minimum of 5 years of hands-on experience in software development or DevOps engineering.

• At least 5 years of experience in pre- or post-sales customer-facing roles.

• Exceptional listening skills with the ability to formalize and abstract feedback from customers and partners.

• Outstanding presentation skills.

• Strong verbal and written communication abilities.

• Capability to collaborate within a team, provide and receive feedback, and share knowledge.

• Keen attention to detail.

• A proactive attitude, including the willingness to challenge the status quo and contribute to improvements and innovation.

• Ability to independently manage activities and plans with minimal supervision.

• Must reside in one of the following locations: Seattle, San Francisco, Los Angeles, Denver, Chicago, New York City, Philadelphia, Washington, D.C., Atlanta, or Miami.

• Candidates requiring US visa sponsorship are currently not supported.

• A successful comprehensive background check and reference verification is required prior to the start date.

🏝️ Benefits

• Comprehensive and flexible employee benefits package.

• 23 days of paid time off (PTO) per calendar year, pro-rated based on employment start date.

• Additional time off for illness, life events, and holidays.

• 401(k) plan with a 4% match, fully vested from day one of participation.

• Generous discretionary Company Growth Bonus, paid annually.

• Fully covered parking in the center of downtown Austin, Texas.

• Annual global kick-off event.

• Monthly catered team events and gatherings.

• Ongoing education and support for skill development.