Technical Account Manager – Federal

This is a fully remote position, open to applicants in United States.

📋 Description

• Support, empower, and enhance customer experiences across the Federal client base

• Act as the main post-sales liaison for Censys

• Represent Censys to C-level executives, threat hunters, and cybersecurity experts within government agencies globally

• Oversee customer lifecycles, focusing on onboarding, adoption, enablement, renewal, and growth

• Lead post-sale interactions, internal transitions, customer kickoffs, and Integration and Architecture Planning meetings

• Promote customer adoption by comprehending use cases and value, conveying product offerings, and delivering Executive Business Reviews and success strategies

• Inform customers about new features, platform workflows, Beta Programs, Design Partnerships, and User Testing

• Track customer health, understand renewal procedures, prepare quotes for customers or partners, and reduce churn risks

• Facilitate strategic discussions, identify growth opportunities with Sales, and assist in customer references or case studies

• Collaborate with Customer Solution Engineering, R&D, Sales, Marketing, and Executive teams

• Execute other tasks as assigned

⛳️ Requirements

• Candidates receiving a job offer must undergo identity verification through CLEAR

• Keep accurate and current records in Catalyst and Salesforce

🏝️ Benefits

• Identity verification through CLEAR is mandatory for candidates who receive a job offer