Technical Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the primary technical contact for strategic accounts, managing escalations and facilitating resolution on intricate integration issues.

• Conduct high-level discussions with customer leadership regarding technical strategies, product considerations, incident management, and risk mitigation.

• Establish and execute best practices for technical onboarding, integration delivery, and continuous account health monitoring.

• Develop an in-depth understanding of each customer's business model, technical infrastructure, and operational requirements to proactively deliver value.

• Collaborate with developers and senior engineers to offer strategic technical advice and support in solution design.

• Work alongside Product and Development teams to tailor platform functionalities and relay customer insights into the product roadmap.

• Engage cross-functionally with Sales, Partnerships, and Finance to facilitate account retention and foster regional growth.

• Oversee integration progress and milestone achievements across the team, ensuring consistent quality delivery.

• Advocate for the LATAM customer base internally, integrating regional insights into Yuno's strategic discussions.

• Lead a team of Technical Account Managers (TAMs) while addressing complex customer challenges.

• Establish best practices and determine the scaling approach for the TAM function.

⛳️ Requirements

• Proficiency in English; knowledge of Portuguese and Spanish is advantageous.

• Over 5 years of experience in technical account management or integration engineering, ideally within fintech or payments.

• Demonstrated success in leading or mentoring technical teams.

• Strong familiarity with RESTful APIs, SOAP, JSON, XML, and API management tools like Postman, SoapUI, or Swagger.

• Proficient in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and contemporary frameworks.

• Practical experience in at least one server-side programming language: Golang, Python, Node.js, or similar.

• Knowledge of server and database technologies, including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or equivalent.

• Exceptional analytical, problem-solving, and project management capabilities.

• Strong organizational skills with the ability to juggle multiple accounts, team priorities, and simultaneous projects.

• Ability to communicate clearly and effectively with both technical and non-technical stakeholders across all levels of seniority.

• Experience with ticketing systems is a plus.

🏝️ Benefits

• Competitive Compensation

• Remote Work – You can work from anywhere!

• Home Office Bonus – A one-time allowance to assist you in creating your ideal home office.

• Work Equipment

• Stock Options

• Health Plan wherever you are.

• Flexible Days Off