Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate real-time issues such as conversion integrity, revenue declines, and tracking discrepancies, driving them to identify root causes and implement fixes.

• Debug the Wunderkind WebSDK within data layers, Google Tag Manager (GTM), Adobe Launch, and Shopify using browser development tools.

• Reconcile GA4 and Wunderkind attribution, while performing analysis on conversion and capture rates for renewal discussions.

• Conduct comprehensive performance audits of client setups and provide clear, actionable recommendations.

• Establish and validate data transfers through SFTP, cloud storage buckets, and APIs, including suppression and subscriber feeds.

• Advise clients on consent management and CMP setup, particularly with OneTrust.

• Translate technical requirements and product prerequisites into clear specifications for the Professional Services Engineering team.

• Classify issues as client fixes, engineering fixes, or product requests, and route them appropriately.

• Communicate feature requests and bugs to the Product team.

• Create playbooks, documentation, and AI-assisted tools.

• Cultivate technical expertise in areas such as implementation, integrations, architecture, security, compliance, deliverability, and product roadmap.

⛳️ Requirements

• A minimum of 3 years in a post-sales technical position at a SaaS or martech company, including roles such as technical account management, solutions engineering, support escalations, or implementation.

• Practical experience with web tracking debugging tools, including browser development tools, data layers, GTM, Adobe Launch, and Shopify.

• Familiarity with major Email Service Providers (ESPs) like Klaviyo, Salesforce Marketing Cloud, Braze, Bloomreach, and Sailthru, as well as understanding how signals and API connections operate within these platforms.

• Proficiency with SFTP, cloud storage buckets, REST APIs, and JSON, along with experience in file mapping and validation.

• Knowledge of attribution and conversion analytics, especially regarding discrepancies between GA4 and vendor platform reports.

• Exceptional client-facing communication skills, with the ability to articulate root causes to marketers and explain fixes to engineers.

• Capability to manage multiple accounts simultaneously while keeping clients and internal teams informed.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.