Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Contribute to the development of proposals and Statements of Work.

• Assist in the delivery implementation and consulting services to fulfill Veeam Software solution design and deliverables.

• Provide comprehensive project guidance, encompassing project plans, schedules, communication strategies, resource allocation, and status reports.

• Support the assessment and design of solutions, addressing post-installation challenges.

• Aid in estimating the implementation effort for Veeam Software solutions.

• Produce white papers, solution guides, best practices, and tailored documentation.

• Conduct onsite knowledge transfer regarding Veeam Software solutions.

• Record configurations and document completed activities.

• Analyze existing environments and advise on optimal configurations for Veeam Software.

• Facilitate communication between clients and Veeam support teams.

• Identify additional client-environment requirements that can be fulfilled with Veeam Software solutions.

• Provide suggestions for enhancements in processes and documentation.

• Travel overnight as necessary to achieve company goals and objectives.

⛳️ Requirements

• VMware VCP, Microsoft MCSE, or equivalent experience is required.

• Certification in Prince 2, ITIL, PMP, or similar qualifications is preferred.

• A Bachelor’s Degree in technology is mandatory; a combination of education and relevant experience will be taken into account.

• Hands-on experience with Veeam’s core product offerings is essential.

• Demonstrated experience in consulting and project management is necessary.

• Significant knowledge and experience with virtualization technologies such as VMware and Hyper-V is required.

• Familiarity with disruptive storage systems and technologies, including Nimble, Nexsan, Actifio, and Veeam is advantageous.

• Practical experience with networking protocols and equipment, including Fibre Channel, Ethernet, and cloud services is needed.

• Experience with traditional storage and backup architectures, such as EMC, NetApp, IBM, HP/3PAR, Hitachi, and Dell is required.

• Hands-on experience with enterprise applications including Exchange, SQL, and Oracle is essential.

• Knowledge in Data Management, Data Protection, and Data Analytics is required.

• Extensive experience in Data Center operations, Business Continuity, and Operating Systems is necessary.

• Proven ability to manage multiple projects and accounts simultaneously is essential.

• Basic understanding of cloud technologies, capabilities, and protocols is expected.

• Willingness to travel overnight; approximately 50% travel expected.

🏝️ Benefits

• 25 paid vacation days, plus 4 additional global VeeaMe Days for personal care and 24 paid volunteer hours annually through Veeam Cares.

• Comprehensive private medical, dental, and vision insurance, including dependent enrollment options.

• Life insurance with enhanced coverage and global protection available 24/7.

• Income protection after 26 weeks, covering a portion of your salary.

• Defined contribution pension plan with employer matching contributions.

• Worldwide travel insurance for both business and leisure, with the option to add dependents.

• Employee Assistance Program providing therapy, legal, and financial support, along with online GP services and wellbeing programs.

• Opportunities for professional growth through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as our annual Global Day of Learning.