Technical Account Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver technical assistance to clients for urgent issues.

• Manage support cases by prioritizing and sharing information to ensure prompt and high-quality resolutions.

• Perform regular reviews of cases and conduct customer health assessments.

• Aid in planning and executing upgrades.

• Establish and uphold a company system that mirrors the customer's environment.

• Create and maintain thorough documentation.

• Work collaboratively with internal teams to offer best-practice recommendations and identify alternative solutions.

• Collaborate with cross-functional teams to address customer requirements.

• Recognize potential areas for growth.

• Serve as a trusted advocate for customers throughout the support lifecycle.

• Evaluate complex technical problems, escalate as necessary, and facilitate resolution.

• Support customer interactions and business requirements through travel when necessary.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Experience with ECM.

• Strong knowledge of standard support protocols and escalation processes.

• Proficient in writing and interpreting source code for support needs.

• Capable of tracing and debugging web applications.

• Ability to optimize operating system and web technology performance.

• Familiarity with network protocol layers, security layers, domain models, relational databases, and web application servers.

• Excellent spoken and written communication skills.

• Strong critical thinking, problem-solving, and organizational abilities.

• Experience in deploying applications within cloud environments.

• Basic knowledge of project management and development methodologies.

• Strong facilitation and project management capabilities.

• Ability to create and present engaging and informative presentations.

• Capability to work both independently and as part of a team.

• Proficiency in Microsoft Windows and Office applications.

• Willingness to travel up to 15% of the time.

• Proficiency in French.

🏝️ Benefits

• Career development resources.

• Wellbeing programs.

• Innovation initiatives.

• Support for employee-driven initiatives.

• Community engagement campaigns and programs.

• Inclusive work environment.

• Employment contract (umowa o pracę).