Technical Account Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the primary technical liaison for a portfolio of Island clients

• Support customers through each phase of their experience, from onboarding to achieving operational excellence

• Proactively oversee and assist with support inquiries, feature requests, and escalations

• Initiate, track, and facilitate the resolution of customer issues while keeping clients updated

• Educate customer teams on the deployment, management, and operationalization of Island using best practices

• Offer configuration advice customized to customers’ environments and their security, performance, and usability objectives

• Update customers on forthcoming releases and new features, outlining their advantages

• Collaborate with Product, Engineering, Support, and Customer Success teams

• Deliver customer insights that shape the product development roadmap

⛳️ Requirements

• Over 5 years of experience in technical account management, solutions engineering, or a post-sales technical position in software or cybersecurity

• Strong technical background and experience in supporting enterprise IT products, preferably SaaS or security platforms

• Proven experience managing customer escalations, support tickets, and technical project management

• Exceptional communication skills — able to effectively convey complex concepts to both technical and non-technical audiences

• Proficient with tools such as Salesforce, Jira, Confluence, and remote collaboration platforms

• A bachelor's degree in a technical field or equivalent experience is preferred

• Must be based remotely in India

🏝️ Benefits

• Flexible remote work arrangement

• Full-time employment