Technical Account Manager

This is a fully remote position, open to applicants in France, +5 more countries.

📋 Description

• Drive business results that align with customer security and organizational objectives, ensuring measurable ROI from the Proofpoint investment.

• Act as a strategic risk advisor by identifying and mitigating risks related to renewals, adoption, and security posture.

• Develop trusted relationships with CISO and VP-level executives while providing strategic recommendations.

• Design customer adoption and value realization plans.

• Guide customers on cyber resiliency strategies and their alignment with broader security frameworks.

• Facilitate executive business reviews and strategic planning sessions.

• Maintain in-depth technical knowledge of the Proofpoint platform, integrations, and future roadmap.

• Understand customer security objectives, business needs, network configurations, and Proofpoint deployment.

• Suggest enhancements to customer security posture and system performance.

• Oversee interactions with Proofpoint technical support, escalating issues and feature requests as necessary.

• Conduct proactive health assessments and offer recommendations for system performance improvements.

• Provide insights on industry trends, security best practices, and product roadmaps.

• Assist customers in establishing deployment goals and success metrics, while delivering progress updates.

• Execute weekly status calls, monthly management meetings, and periodic executive business reviews.

⛳️ Requirements

• Demonstrated ability to achieve measurable business outcomes for enterprise clients, translating technical capabilities into clear security and business value.

• Executive presence with proven experience engaging C-suite and VP-level stakeholders, including CISOs, CIOs, and business unit leaders.

• Experience in strategic risk assessment and advisory, including the proactive identification of adoption gaps, renewal risks, and security posture vulnerabilities.

• Strong commercial insight, including a grasp of ARR, renewals, customer lifetime value, and customer success economics.

• Proven track record in developing and implementing customer success and adoption strategies at scale.

• Extensive experience in client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering roles with exposure to various technology sectors.

• Technical proficiency with the Proofpoint platform and the broader cybersecurity landscape.

• Familiarity with email, networking, and cloud services.

• Knowledge of Linux, SMTP, and MySQL.

• Working knowledge of Windows, Active Directory, and Microsoft Exchange.

• History of successfully leading and managing technical teams during crisis situations.

• Understanding of project management principles coupled with strong time management abilities.

• Capability to work effectively both in a team setting and independently.

• Background in cybersecurity consulting or advisory roles is preferred.

• Familiarity with customer success methodologies and frameworks such as Gainsight, CSQL, and QBR models is preferred.

• Proven ability to influence customer retention, expansion, and improvement in NPS is preferred.

• Adaptability and eagerness to learn new technologies.

• Fluent in French is a mandatory requirement.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Career success on your own terms.

• Flexible work environment.

• Annual wellness and community outreach days.

• Continuous recognition for your contributions.

• Opportunities for global collaboration and networking.