Technical Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Ensure that both new and existing clients attain strategic objectives through the utilization of Ping Identity solutions.

• Guide customers throughout the entire journey from purchase to production.

• Analyze configurations and convert complex use cases into effective product architecture.

• Regularly engage with customer leadership at the Director and VP levels.

• Offer proactive technical advice, architectural evaluations, and best practice recommendations.

• Execute environment health assessments and business reviews.

• Advocate for customer needs, product functionalities, and necessary adjustments to the roadmap.

• Leverage internal AI tools to create customer reports, technical suggestions, and data-informed insights.

• Manage the technical direction of assigned accounts, facilitating coordination between customers and internal teams.

• Enhance internal reporting and automate the tracking of statuses.

• Contribute to internal Knowledge Bases and assist in the onboarding of new Technical Account Managers (TAMs).

• Represent the TAM role at internal summits.

• Occasionally provide support during off-hours for critical customer upgrades.

⛳️ Requirements

• Experience engaging with enterprise customers in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services capacity.

• Foundational understanding of cybersecurity principles, including prevalent security technologies, enterprise network architectures, and basic threat landscapes.

• Familiarity with standard AI productivity tools.

• Knowledge of Java, web technologies, and enterprise architecture.

• Excellent verbal and written communication skills.

• Experience in Identity Management, Access Management, or Federation.

• Capability to effectively manage both proactive and reactive tasks with a strong sense of ownership.

• Familiarity with SFDC or similar CRM systems.

• On-call availability may be necessary.

• Experience with Ping Identity solutions and APIs is a plus.

• Familiarity with Windows and Linux operating systems is beneficial.

• General networking knowledge, including HTTP/S and TCP/IP, is advantageous.

• Basic understanding of SAML, OAuth, or OpenID Connect is preferred.

• A Bachelor’s Degree in Computer Science or equivalent experience is beneficial.

🏝️ Benefits

• A company culture that encourages you to perform at your best.

• Employee Resource Groups that foster a sense of belonging for all.

• Regular team and company bonding events.

• Competitive benefits and perks.

• Opportunities for global volunteering and community initiatives.

• Generous Paid Time Off (PTO) and Holiday Schedule.

• Parental Leave support.

• Progressive healthcare options.

• Retirement programs.

• Potential for education reimbursement.

• Commuter offset for specific locations.

• A flexible and collaborative work environment.