
Technical Account Manager
Posted 21 hours ago

Posted 21 hours ago
This is a fully remote position, open to applicants in Australia.
• Oversee and expand a portfolio of clients in the dairy and food manufacturing sectors throughout Victoria
• Serve as a technical expert in dairy cleaning and production process applications
• Assist technical service teams with troubleshooting, product trials, and customer projects
• Build robust customer relationships and pinpoint opportunities for business expansion
• Create leads through customer interaction, site visits, and market initiatives
• Contribute to tenders, proposals, pricing submissions, and contract negotiations
• Collaborate closely with Customer Service, Supply Chain, and Product Management teams to achieve customer objectives
• Comprehend customer operations, resolve challenges, and provide long-term value solutions
• Enhance revenue and profitability through new product initiatives, customer engagement, and lead generation
• Experience in dairy, food, beverage, chemicals, or related manufacturing industries
• Technical qualifications or industry experience in a relevant field
• Background in account management, sales, technical service, or customer-oriented roles
• Excellent relationship-building and communication abilities
• A proactive mindset toward business development and uncovering growth opportunities
• Capability to influence, negotiate, and connect with customers at various levels
• Knowledge of dairy processing or food manufacturing is highly valued
• Experience in project management or leadership is highly valued
• Familiarity with supporting technical cleaning or production process applications is highly valued
• Background checks, medical examinations, drug and alcohol testing, and reference checks may be performed
• Competitive salary that reflects market standards and individual experience
• Secure, full-time position within a global organization
• Structured onboarding and transition assistance
• Defined internal career advancement pathways
• Flexible working arrangements when feasible
• Health, wellbeing, and employee assistance programs
• An inclusive, collaborative, and values-driven workplace culture
Smile Digital Health
CCC Intelligent Solutions
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