This is a fully remote position, open to applicants in Canada.

📋 Description

• Ensure success and satisfaction for clients by working closely with Customer Success Managers and Solutions Architects.

• Act as the main technical resource for clients.

• Promote platform utilization and optimize technical aspects.

• Manage a targeted portfolio of 4–7 strategic accounts.

• Foster platform adoption and growth through collaboration with the Account Team.

• Develop strategic relationships with customer IT teams and internal stakeholders.

• Collect feedback and participate in initiatives aimed at product enhancement.

• Lead intricate troubleshooting efforts while offering proactive technical guidance.

• Oversee and maintain system integrations and security configurations.

• Establish risk monitoring systems and resolve technical challenges.

• Design and implement effective configuration and routing strategies.

• Evaluate performance metrics to enhance productivity and efficiency.

• Identify and facilitate technical expansion within the customer's strategic roadmap.

⛳️ Requirements

• Over 5 years of experience in technical consulting, technical account management, solutions architecture, or a comparable client-facing technical position.

• Strong grasp of software and front-end development principles.

• Demonstrated problem-solving abilities with a knack for prioritizing tasks effectively.

• Experience with Contact Center as a Service (CCaaS) solutions and SIP is a significant advantage!

• Exceptional communication skills, both verbal and written.

• Capability to explain technical concepts to non-technical executive audiences.

• Bachelor’s degree in a relevant discipline.

• Legal authorization to work in Canada for Glia.

🏝️ Benefits

• Competitive salary and stock options.

• Support for professional development (trainings, courses, conferences, books, etc.).

• Access to the latest tools and equipment required for your role.

• Sports compensation.

• Therapy reimbursement.

• Counseling sessions.

• Team events including annual employee awards, internal hackathons, and a variety of exciting activities from cooking to the Glia Olympic games! :)