Embedded Technical Account Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Act as the trusted technical partner for a key public safety organization located in the Netherlands.

• Serve as the main technical contact throughout the client's operational journey.

• Deliver technical leadership, advocate for the customer, offer proactive guidance, and ensure daily continuity within the Axon ecosystem.

• Collaborate with customer leadership, technical teams, Axon Professional Services, Customer Success, Support, Engineering, Product Management, Sales Engineering, and partner organizations.

• Become the dedicated technical authority on TASER 10, Axon Evidence, and emerging capabilities within the Axon platform.

• Act as the principal technical liaison among Axon, the customer, and the strategic delivery partner.

• Foster relationships with executive leadership, program owners, operational commanders, IT leaders, system administrators, and frontline personnel.

• Engage in operational, technical, governance, and strategic meetings.

• Provide guidance on deployment planning, implementation, configuration, integration planning, go-live readiness, and expansion initiatives.

• Manage technical escalations and coordinate complex issues across Support and Engineering teams.

• Perform technical health reviews, platform optimization sessions, architecture discussions, and operational readiness assessments.

• Assist in adoption through enablement, administrator guidance, workflow optimization, and best-practice recommendations.

• Ensure release readiness for new hardware, firmware, software, and platform capabilities.

• Stay informed about networking, security, SaaS administration, integrations, identity management, governance, and operational workflows.

• Coordinate customer success planning, roadmap reviews, KPI tracking, and routine business reviews.

• Identify and address technical, operational, and organizational risks.

• Assist with security reviews, technical assessments, architecture discussions, and integration planning.

• Create customer documentation, solution diagrams, operational runbooks, technical recommendations, deployment records, and knowledge-transfer materials.

• Support significant operational events, high-profile deployments, and mission-critical periods.

⛳️ Requirements

• Fluency in Dutch and professional proficiency in English, both spoken and written.

• Dutch citizenship is essential for security clearance.

• Over 5 years of experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, Technical Consulting, Systems Engineering, or related customer-facing technical roles.

• Demonstrated experience in managing long-term enterprise customer relationships within large, complex organizations.

• Experience in government, public safety, law enforcement, defense, or highly regulated industries is highly preferred.

• Strong aptitude for building trusted relationships with technical teams, operational leadership, executive stakeholders, and third-party partners.

• Excellent political awareness and stakeholder management capabilities.

• Ability to work independently as an embedded representative while collaborating with cross-functional teams.

• Working knowledge of enterprise networking, including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.

• Working knowledge of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.

• Familiarity with Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts.

• Understanding of integration patterns, system interoperability, and enterprise application ecosystems.

• Technical troubleshooting experience across software, networking, configuration, and infrastructure domains.

• Strong communication and documentation abilities.

• Proactive mindset focused on continuous improvement, customer outcomes, and long-term partnerships.

• Previous experience in policing or with Koninklijke Marechaussee (KMar) is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and retirement plans.

• Opportunities for professional development and training.

• Flexible working arrangements and a supportive work environment.