Technical Account Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Act as the initial post-sales team member.

• Serve as the technical lead for enterprise customer accounts.

• Develop the post-sales framework to support enterprise clients.

• Manage activities related to onboarding, integration, adoption, escalation, and renewals.

• Assume duties currently divided between sales and engineering teams.

• Create processes, playbooks, runbooks, and establish review cadences where none currently exist.

• Conduct customer business reviews for senior stakeholders and executive personnel.

• Assist organizations in securing software and swiftly addressing vulnerability issues at scale.

⛳️ Requirements

• Over 5 years of experience in technical account management, customer success engineering, solutions architecture, professional services, or post-sales consulting with large enterprise customers, excluding SMB or mid-market.

• Proven track record of overseeing complex technical implementations in enterprise settings, including extended onboarding, involvement of multiple stakeholders, security and change-management reviews, and integration with external systems.

• Strong hands-on technical expertise with cloud platforms (AWS/Azure/GCP), CI/CD and developer toolchains, APIs, containers/Kubernetes, foundational identity and access management, as well as log and issue diagnosis.

• History of establishing processes from the ground up, including playbooks, runbooks, and review schedules.

• Established credibility with senior stakeholders up to the CISO level.

• Capability to conduct business reviews that are deemed valuable by customer executives.

• Proficiency with AI tools in daily operations and a quick adaptability to new technologies; candidates will be required to showcase this ability.

• High level of initiative and comfort in uncertain situations.

• Preferred experience in cybersecurity within AppSec, vulnerability management, cloud security, or related fields.

• Preference for candidates who have been the first or early post-sales hire at a startup, particularly pre- or post-Series A.

• Familiarity with enterprise security reviews, procurement processes, SOC 2 / ISO evidence handling, and data-processing inquiries is highly desirable.

🏝️ Benefits

• Competitive salary and equity options.

• Comprehensive health benefits package.

• Flexible work hours and remote work opportunities.

• Professional development and training programs.

• Opportunity to work in a dynamic and innovative environment.