Technical Account Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Act as the main point of contact for clients to ensure their success with Cycode products.

• Oversee multiple accounts, including mid-sized enterprises and Fortune 500 companies across various sectors.

• Grasp customer challenges, significant events, business objectives, success metrics, and desired outcomes to enhance customer success.

• Facilitate the onboarding process for new customers and promote product adoption and usage.

• Guarantee timely renewals while minimizing attrition rates.

• Identify opportunities for expansion that address customer needs.

• Collaborate with technical stakeholders and executive decision-makers.

• Hold regular project meetings and periodic business reviews, such as Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).

• Serve as a client advocate by working closely with product development, customer support, and other internal teams.

• Gather and relay customer feedback to enhance products and services.

• Educate clients on how to manage and maximize the Cycode platform for return on investment (ROI) and business impact.

• Promote and inform customers about new platform features and functionalities.

• Document customer use cases, configurations, and other instance-specific details throughout the customer journey.

• Create opportunities for customer advocacy and evangelism.

• Report directly to the Director of Customer Success.

⛳️ Requirements

• Over 5 years of experience in customer success or technical account management within enterprise software.

• More than 5 years of experience in the software development and/or cybersecurity fields.

• Proficient in project management.

• Experience managing Fortune 500 clients and/or complex projects resulting in high customer satisfaction.

• Proven track record of managing at least $3M in Annual Recurring Revenue (ARR).

• Strong technical knowledge and high integrity.

• Previous experience in cybersecurity is preferred.

• Exceptional interpersonal, communication, and presentation abilities.

• Capability to cultivate strong relationships with clients and address their needs effectively.

• Strong analytical and problem-solving skills.

• Team-oriented individual willing to assist colleagues.

• Self-motivated with a thirst for knowledge.

• Familiarity with Application Security (AppSec) concepts.

• Knowledge of SCM tools such as GitHub, GitLab, and Bitbucket.

• Familiarity with modern scripting and programming languages is a plus.

• Experience using Planhat as a Customer Success Management (CSM) CRM is an advantage.

• Working knowledge of Kubernetes is a bonus.

🏝️ Benefits

• Flexible remote work arrangement.

• Full-time employment.