Senior Technical Account Manager, Penetration Testing

This is a fully remote position, open to applicants in United States.

📋 Description

• Define the scope and engagement guidelines for penetration tests and guide researchers towards effective testing methodologies.

• Gather requirements, comprehend customer needs, and influence both internal and external stakeholders.

• Analyze clients’ digital attack surfaces, assess value at risk, evaluate vulnerability programs, tools, methods, security program requirements, and objectives.

• Operate independently while providing technical product expertise to create suitable client solutions.

• Offer technical subject-matter expertise to internal stakeholders and clients regarding strategic objectives and testing requirements.

• Review assessment health and deliver technical findings, vulnerability details, and insights to enhance test quality and reduce risk.

• Assist customers in managing and optimizing long-term penetration-testing initiatives.

• Collaborate with account and customer success teams to address concerns and expand, retain, and grow client relationships.

• Gather and act on client feedback to enhance engagements and service offerings.

• Manage technical escalations during engagements.

⛳️ Requirements

• A minimum of 5–7 years of experience in technical account management, technical project management, and/or customer success within the Cyber Security or Technology Industry.

• Proficiency in vulnerability discovery management, risk management frameworks, and related business workflows, as well as remediation processes.

• Familiarity with scripting languages such as Python, Bash, and Basic SQL, including the development of scripted solutions.

• Capability to articulate technical concepts to non-technical audiences.

• Relevant cybersecurity and/or security management certifications, including Security+, CISSP, or CISA.

• Exceptional time management skills, multitasking abilities, prioritization skills, and the capacity to manage multiple concurrent projects.

• A customer-centric mindset that emphasizes delivering value.

• A proactive and solution-oriented attitude towards client challenges.

• Strategic thinking and the ability to create innovative solutions.

• Strong verbal and written communication skills.

• U.S. citizenship is required.

🏝️ Benefits

• Equity and benefits may be included in the compensation package.

• Benefits information is available through Synack’s benefits portal.

• An inclusive and diverse workplace culture.