Associate Technical Client Manager, Pharmaceutical

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Serve as a key point of contact between designated major clients and the laboratory.

• Prepare and manage responses to smaller project quotes.

• Collaborate with clients and the business development team to arrange and conduct teleconferences and in-person meetings.

• Create agendas and meeting minutes for project scoping and quotations.

• Offer technical support and advice to clients.

• Address complex job inquiries via phone, web, and email.

• Document inquiry details in the request tracking tool.

• Provide technical assistance to the Business Development Team.

• Define project work and develop client proposals alongside operations and sales.

• Inform operations upon receipt of signed quotes or contracts and incoming samples.

• Participate in client kick-off meetings for significant projects and transition project management once samples are received.

• Follow up with clients to confirm receipt of samples in accordance with the contract.

• Convey client requirements to project managers and operational teams.

• Manage daily client communications regarding project needs prior to sample arrival.

• Represent clients within the laboratory and address business-related Service Quality complaints from inquiry through to payment.

• Troubleshoot sample, documentation, and methodology issues prior to scheduling samples for testing.

• Refer substantial new client opportunities to the business development team.

• Guide and provide support for Client Services Associates.

• Adhere to GMP, GLP, and ISO regulatory standards.

⛳️ Requirements

• Bachelor's degree in Pharmacy, Biotechnology, Biology, Chemistry, or a related scientific field.

• A minimum of 3 years of experience working as a scientist in a laboratory setting or equivalent.

• At least 2 years of experience in a customer/client-facing role preferred.

• Comprehensive knowledge of Regulatory Affairs and Pharmaceutical development, particularly in CMC.

• Excellent negotiation, communication, customer relations, and interpersonal skills.

• Self-motivated with an entrepreneurial mindset.

• Ability to manage multiple tasks to meet sample turnaround times and ensure client satisfaction.

• Capability to collaborate effectively with Laboratory Managers on a regular basis.

• Must be able to fulfill essential job responsibilities satisfactorily with or without reasonable accommodations.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• Employee wellness programs.

• 401(k) with company match (immediate vesting upon enrollment).

• Employee referral program.

• Annual bonus potential.

• Online training courses.

• Virtual and classroom development opportunities.

• Tuition reimbursement program.

• Paid time off (vacation, sick leave, company holidays, floating holidays, volunteer time).