Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement strategies to enhance customer adoption and utilization of the Wiz platform.

• Offer strategic and technical support from the onboarding process through to operationalization, renewal, and expansion.

• Act as a reliable technical advisor and the main technical contact for designated customers.

• Assist customers in the deployment, configuration, and operationalization of Wiz.

• Address technical inquiries and issues via email, meetings, Slack, and support tickets.

• Keep abreast of emerging cloud-security threats and stay updated on the latest Wiz features.

• Create customer success plans with quantifiable goals aligned with security and compliance aims.

• Guide customers towards complete adoption, value realization, and enhanced cloud, code, and runtime security.

• Project-manage the adoption and operationalization efforts across various business units and stakeholders.

• Overcome people, process, and technology obstacles in collaboration with internal and external teams.

• Communicate progress and results through executive communications, Quarterly Business Reviews (QBRs), and executive briefings.

• Document feature requests and adoption challenges for prioritization by Product and Engineering teams.

• Manage a portfolio of up to 15 customers and support revenue goals.

• Recognize expansion opportunities and collaborate with Sales and Renewals teams on renewals.

• Monitor utilization, adoption targets, customer health, and achievement of business goals.

• Establish relationships with customer contacts ranging from C-level executives to practitioners.

• Enhance the Technical Account Manager (TAM) process, create documentation, mentor junior TAMs, and collaborate cross-functionally to improve processes.

⛳️ Requirements

• 5-8+ years of experience in technical customer-facing roles, preferably in support of cloud or cloud-security products.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.

• Strong comprehension of cloud services and architecture from at least one Cloud Service Provider (CSP) such as AWS, GCP, Azure, or OCI.

• Knowledge of cloud-security best practices, prevalent threat models, and CNAPP use cases.

• Familiarity with container technologies like Docker and Kubernetes, including their security implications.

• Understanding of DevOps technologies, including CI/CD, Infrastructure as Code, and Version Control Systems.

• Knowledge of Linux and Windows operating system concepts and runtime sensing.

• Excellent problem-solving abilities and capacity to troubleshoot intricate technical issues.

• Proven experience managing a portfolio of business with 5-10+ customers.

• Demonstrated ability to build and sustain enterprise-client relationships, drive customer outcomes, and surpass performance targets.

• Capability to continuously empower customers on the Wiz platform and address problems of varying complexity.

• Willingness to engage across Slack, email, and support-ticket systems.

• Proficiency in using CRM and log-analysis tools to track customer health and identify trends.

• Outstanding communication and interpersonal skills.

• Candidates must have the legal right to work in the country where the position is located without the need for visa sponsorship.

🏝️ Benefits

• Competitive base salary along with bonus and equity options.

• Comprehensive benefits package.

• Google employee benefits.