Technical Account Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Collaborate with customers to strategize, design, implement, and configure Claroty’s solutions to fulfill technical and business goals

• Act as the main technical liaison, managing technical requirements and ensuring adherence to best practices

• Offer technical advice, architectural suggestions, and optimization strategies to enhance product adoption and performance

• Anticipate risks, identify gaps, and discover opportunities for improvement within customer environments

• Convert customer feedback, industry trends, and field insights into actionable recommendations for the Product, Engineering, and Customer Success teams

• Create technical documentation, artifacts, playbooks, and best practices to facilitate deployments and improve service delivery

• Assist with escalations and intricate technical scenarios alongside Support and R&D teams

• Facilitate executive-level technical discussions and present strategic roadmaps that align with customers’ cybersecurity and operational goals

• Willing to travel up to 30% to engage in on-site activities, workshops, and strategic meetings

⛳️ Requirements

• Over 5 years of experience in Professional Services, Technical Account Management, Network Engineering, or comparable customer-facing technical roles

• In-depth understanding of IT networking; prior experience as a Network Architect is highly advantageous

• Strong grasp of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles

• Experience in Operational Technology (OT) environments and industrial networks is a significant advantage

• Comprehensive understanding of cybersecurity principles and secure network architecture

• CCNA or equivalent certification is required

• CCNP certification is a considerable plus

• Must be fully proficient in both Japanese and English (written and spoken)

• Excellent communication and presentation skills, capable of engaging both technical and executive stakeholders

• Customer-focused mindset with the ability to cultivate trusted, long-term relationships

• Willingness to travel up to 30%

🏝️ Benefits

• Equal-opportunity employer dedicated to promoting a diverse and inclusive workplace

• Special accommodations available upon request during all selection processes