Technical Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage daily interactions with Axon’s key clients and foster long-term strategic partnerships.

• Offer best practices and technical knowledge to assist customers in achieving their operational goals using Axon products.

• Work collaboratively with cross-functional teams and integrate customer insights into internal product roadmaps and initiatives.

• Develop a thorough understanding of Axon technologies and products.

• Lead business and technical presentations, demonstrations, and discussions with executives at the VP level.

• Prioritize project tasks and execute them systematically and with discipline.

• Manage customer expectations and ensure high levels of customer satisfaction.

• Provide technical support at Tier 2.

• Create knowledge base articles addressing common and critical issues.

• Report defects and trends to Axon engineering teams.

• Offer technical escalation support for other business units.

• Establish and maintain internal product test environments.

• Keep internal deployment records updated.

• Collaborate with local partners on software and hardware deployments.

• Take ownership of partner and customer relationships throughout the contract lifecycle.

• Build relationships with key stakeholders at Axon and enhance or develop technical documentation.

• Share customer feedback with internal teams to influence product development and enhancements.

• Travel to customer locations across Germany as required.

⛳️ Requirements

• German citizenship is necessary to handle sensitive government data.

• Proficiency in both German and English.

• Strong IT background with a minimum of 5 years of professional experience in IT support or deployment.

• Extensive experience working with enterprise-level customers.

• Demonstrated success in managing customer relationships and technical projects.

• Ability to work autonomously, achieve objectives, and meet customer requirements with minimal supervision.

• Reside in Germany and be willing to travel as necessary.

• Up to 50% travel required.

• Preferred: Experience in creating and maintaining software images.

• Preferred: Knowledge of routing and switching methodologies, WLAN, telecommunications, and internet technologies.

• Preferred: Advanced understanding of IT and networking concepts, including Microsoft server and client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure/Entra ID, APIs, TCP/IP, DHCP, DNS, SSH, firewalls, and/or similar certifications.

• Preferred: Practical experience with digital video, mobile communications, IP security, embedded systems, IAM, or SaaS.

• Preferred: Capability to explain technical concepts to customers with varying levels of IT expertise.

• Preferred: Strong analytical, strategic, and creative problem-solving skills.

• Preferred: Excellent interpersonal, written, and verbal communication abilities.

• Preferred: High attention to detail, organizational skills, and time management capabilities.

• Preferred: Ability to adapt to change and perform effectively under high-pressure conditions.

🏝️ Benefits

• No benefits, compensation supplements, or additional perks were specified in the posting.