Tech Administrative Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Technology Director and the Technology Team with daily administrative tasks across the essential tech stack.

• Oversee and categorize incoming tickets in Freshdesk.

• Address first-tier routine support queries, including standard access problems and basic guidance.

• Direct and escalate more complex technical issues to the relevant team members or specialists.

• Keep ticket statuses updated, monitor recurring issues, and refine standard response templates.

• Manage the provisioning, updates, and offboarding of Google Workspace user accounts and group memberships.

• Handle the provisioning, updates, and offboarding of Zoom user accounts.

• Conduct basic intranet administration and permission verifications.

• Update and sustain intranet content.

• Ensure internal technology documentation, how-to guides, and standard operating procedures (SOPs) are up to date.

• Supervise invoicing, subscription renewals, and billing records for technology tools and software.

• Monitor monthly software expenses, reconcile receipts, and collaborate with finance/accounting.

• Maintain an inventory of software licenses, user seats, and contract renewal dates.

• Organize schedules, meetings, and follow-ups with the Director of Technology.

• Track project milestones, task lists, and administrative action items within the technology department.

⛳️ Requirements

• Experience in an administrative assistant, operations, or technical support coordination role, or a related position with transferable skills.

• Ability to learn and navigate a ticketing or help desk platform; experience with Freshdesk is advantageous.

• Ability to learn and navigate basic user administration in Google Workspace Admin Console.

• Comfortable managing intranet platforms.

• Highly organized with attention to financial and operational details, including vendor invoices, recurring SaaS subscriptions, and receipts.

• Strong written communication abilities, capable of conveying technical instructions clearly and empathetically.

• Dependable self-starter who can independently manage a 10-hour weekly workload in a remote environment.

• Alignment with Novo's Christian beliefs, mission, and values.

• Passion for serving in Christian ministry and working in an international, cross-cultural setting.

• Commitment to fostering healthy relationships and accountability.

• Legal authorization to work in the U.S.

• Reliable high-speed internet connection.

• Ability to sit for extended periods and perform repetitive wrist, hand, and finger movements.

• Ability to communicate clearly, provide detailed instructions accurately, and engage in normal conversations.

• High level of emotional intelligence, honesty, integrity, humility, confidentiality, and ethical standards.

• Employment eligibility verification and background screening are required.

🏝️ Benefits

• Part-time temporary position from October 1, 2026, to June 30, 2027.

• Approximately 10 hours of work per week.

• Flexible hour distribution.

• Fully remote work opportunity.

• Novo provides a Macintosh workstation.

• Flexible schedule with occasional scheduled touchpoints during Pacific Time core hours.