Complaints Administrative Assistant

This is a fully remote position, open to applicants in Louisiana, +2 more states.

📋 Description

• Assess and evaluate cases from a factual standpoint while adhering to established procedures.

• Create reports as necessary.

• Analyze data and ensure the department remains updated as new production occurs.

• Address and/or receive complaints, incidents, and issues.

• Process claims efficiently.

• Review contracts and relevant documents.

• Execute data entry tasks.

• Document and retrieve evidence.

• Prepare estimates and quotes.

• Conduct internal audits regularly.

• Make outbound calls to debtors to discuss findings from claim reviews (40% of the role).

• Carry out remediation tasks.

• Generate necessary reports.

⛳️ Requirements

• Exceptional verbal and written communication abilities.

• Strong telephone skills with the capacity to provide clear and concise instructions.

• Excellent multi-tasking and organizational skills.

• Familiarity with Google email, Docs, and Sheets is preferred.

• Intermediate to advanced proficiency in Microsoft Excel and Word.

• Experience in collateral repossession and/or the insurance claims, body shop repair, or repossession industries.

• Background in claims and/or complaints is advantageous.

• High School Diploma or equivalent is required.

• A minimum of 2 years of experience in an administrative capacity.

• Legal authorization to work indefinitely in the U.S. is necessary.

• Employer sponsorship for work permits is not available for this position.

• No travel requirements.

• No relocation assistance provided.

🏝️ Benefits

• Incentive bonus plans.

• Medical, dental, and vision benefits.

• 401K plan with company match.

• 10 paid holidays.

• Generous paid time off packages.

• Employee stock purchase plan.

• Paid parental and family leave.