Teamlead – Customer Care

This is a fully remote position, open to applicants in Greece, +2 more countries.

📋 Description

• You lead, manage, and develop your Customer Care team.

• You monitor key KPIs and performance metrics closely.

• You conduct regular team and individual meetings, along with feedback and performance discussions.

• You coach your employees and assist them in their professional growth.

• You ensure that processes and quality standards are adhered to.

• You identify optimization potentials and collaboratively develop suitable solutions with the team.

• You take charge of escalation management regarding operational or quality-related issues.

• You work closely with Operations, Quality Assurance, Training, and other interfaces.

• You assist in the implementation of process changes and new requirements.

• You communicate professionally with internal and external contacts.

⛳️ Requirements

• Several years of experience in a leadership role within the customer care or contact center environment.

• Experience in leading, motivating, and developing employees.

• Proficient in managing KPIs and performance metrics.

• Experience in the operational management of teams.

• Excellent German language skills in both spoken and written form, ideally at a native level.

• English language proficiency at least at B1 level.

• Strong communication and conflict resolution skills.

• A confident and professional demeanor.

• A structured, independent, and solution-oriented working style.

• Proficient in digital working and communication tools.

• Enjoy taking on responsibility and achieving goals together with your team.

🏝️ Benefits

• 100% remote work within the EU.

• An international and professional working environment.

• Independent work with a direct impact on team performance.

• A diverse role with significant responsibilities.

• The opportunity to actively develop a team and achieve successes together.