Customer Service Support Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Serve as a point of contact between LabCorp, customers, and patients.

• Maintain a thorough understanding of laboratory operations across various departments.

• Address routine inquiries by utilizing internal systems and procedures.

• Interact professionally with both internal and external clients.

• Assess and confirm client requirements to deliver appropriate solutions.

• Achieve productivity, quality, and service benchmarks.

• Identify underlying causes and assist in preventing recurring problems.

• Effectively manage multiple tasks simultaneously.

• Investigate and resolve complex inquiries by leveraging databases.

• Review test documentation for accuracy and rectify discrepancies in line with standard operating protocols.

• Support efforts aimed at enhancing customer satisfaction and operational performance.

• Keep precise records and maintain CRM data in adherence to HIPAA regulations.

• Troubleshoot basic technical issues to reduce service interruptions.

• Engage in initiatives focused on improving customer satisfaction and business outcomes.

• Collaborate with physician offices, hospital laboratories, patients, and internal stakeholders to meet client needs.

• Provide patients with test results, specimen requirements, turnaround times, and solutions to intricate issues.

• Ensure an exceptional customer experience.

⛳️ Requirements

• High school diploma or GED equivalent is required.

• At least 2 years of experience in a customer service position.

• A minimum of 1 year of experience in a contact center or call center setting.

• Reliable internet connection with a compatible provider (minimum 50 Mbps download speed).

• Over 1 year of experience with software tools (e.g., Microsoft Office, Verint, Salesforce, LIS).

• A workspace that is HIPAA-compliant and free from distractions.

• Strong computer skills, including the ability to multitask across multiple systems and proficiency in typing.

• Capability to troubleshoot and resolve basic technical issues independently.

• Excellent verbal and written communication skills, complemented by active listening abilities.

• Familiarity with Laboratory Information Systems.

• Knowledge of medical terminology used in clinical environments.

• Preferred: Associate degree.

• Preferred: At least 1 year of experience in a medical-related field.

• Preferred: At least 1 year of experience in the healthcare sector, such as a physician's office or hospital.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD) coverage.

• Long-term disability (LTD) coverage.

• 401(k) retirement plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO) options.

• Tuition Reimbursement program.

• Employee Stock Purchase Plan.