Customer Service Representative I – Inbound

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide outstanding customer service with courtesy, empathy, confidence, precision, and a solution-oriented mindset.

• Engage in post-sales support by managing tickets and assisting customers effectively.

• Oversee the customer portfolio throughout the post-sales phase.

• Clarify pricing, timelines, and terms and conditions to customers.

• Offer insights on product specifications.

• Address complaints, inquiries regarding finances and payments, and any delays.

• Play a vital role in fostering a successful experience for both customers and the team.

• Report directly to the department supervisor.

⛳️ Requirements

• Proficient in Microsoft Office, with a strong emphasis on Excel.

• Capable of juggling multiple tasks at once.

• Exceptional written and verbal communication skills.

• Ability to collaborate effectively within a team.

• Possess an analytical mindset.

• Comfortable utilizing various tools and typing efficiently.

• Adaptable to thrive in a rapidly changing environment.

• Higher education is preferred.

• No previous professional experience is necessary.

🏝️ Benefits

• Transportation allowance.

• Meal or food allowance (BRL 250.00).

• Medical insurance.

• Dental insurance.

• Life insurance.

• Childcare assistance.

• Education assistance.

• TotalPass partnership.

• Sesc partnership.

• University partnerships.

• Employee Assistance Program.

• Work equipment provided.

• Work-from-home allowance.

• Support for professional development and career advancement.

• Individualized training via webcam.

• 1,000 free courses.

• Inclusive culture and commitment to social responsibility.