French Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage a significant volume of incoming and outgoing customer calls.

• Address insurance-related concerns such as missing documents, policy cancellations, coverage inconsistencies, and payment issues.

• Communicate with insurance providers to validate policy details and acquire necessary documentation.

• Clarify insurance requirements and subsequent steps to clients.

• Record customer interactions and updates in internal databases.

• Leave professional, scripted messages when customers or insurance agents are unavailable.

• Adhere to established protocols, compliance standards, and quality benchmarks.

• Achieve productivity, attendance, and performance goals.

• Uphold a positive and professional customer experience.

• Complete classroom training, system instruction, job shadowing, supervised call management, and ongoing coaching.

⛳️ Requirements

• Proficient in both French and English (both written and spoken).

• High school diploma or an equivalent qualification.

• At least 1 year of experience in customer service.

• Background in call center, retail, hospitality/restaurant, office support, data entry, or other customer-facing roles.

• Capable of typing a minimum of 30 words per minute.

• Excellent communication and problem-solving abilities.

• Comfortable spending the majority of the workday on the phone.

• Ability to work autonomously in a remote setting.

• Positive demeanor and professional phone etiquette.

• Consistent employment history.

• Must successfully pass a training assessment.

• Previous experience in a call center is preferred.

• Experience managing a high volume of calls is preferred.

• Background in customer support or customer service is preferred.

• Familiarity with CRM or web-based systems is preferred.

• Experience in the financial services or insurance sector is preferred.

• Experience working with scripts and performance metrics is preferred.

🏝️ Benefits

• Comprehensive paid training program.

• Continuous coaching and support.

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax options.

• Voluntary Life and AD&D insurance for employees and their dependents.

• Short- and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, vacation, or sick leave).