Team Leader – Operations, Healthcare Non-licensed

This is a fully remote position, open to applicants in Alabama, +37 more locations.

📋 Description

• Oversee and lead a team of associates on a daily basis

• Mentor and instruct associates to achieve or surpass Everise and client expectations

• Track, monitor, and assess associate performance using established KPIs

• Provide individualized feedback to associates

• Maintain an active presence on the production floor and engage with associates

• Ensure that systems are operating correctly and that associates stay engaged in productive tasks

• Develop and execute written action plans for associates who are underperforming

• Address customer escalations effectively

• Facilitate communication between contact center management, clients, and associates

• Take part in the selection and interviewing process for associates

• Provide on-the-job training or additional training as required

⛳️ Requirements

• Bachelor’s degree in a relevant field from a four-year college or university, or 1 year of experience in customer service or sales, or an equivalent combination of education and experience

• Previous experience in a call center is preferred

• Prior supervisory or leadership experience is preferred

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

• Exceptional oral and written communication abilities

• Strong organizational and interpersonal skills

• Flexibility in scheduling

• Analytical and problem-solving capabilities

• Strong multitasking skills

• Ability to thrive in a fast-paced environment

• Reliable in completing assignments and maintaining attendance

• Must be able to pass a drug screen and background check

🏝️ Benefits

• Comprehensive work-from-home program

• People-first workplace culture

• Commitment to diversity and inclusion

• Employee recognition programs and Best Place to Work awards

• Global work environment

• Opportunities for on-the-job or additional training