Team Leader – Document Check & Lodgment

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Review Export payment discounts under Export/Import in accordance with the Bank's internal guidelines and ICC protocols.

• Verify documents against L/C or SBLC as per UCP/ISBP/ISP, relevant ICC standards, and bank policies.

• Conduct sanction checks on pertinent parties within the documents.

• Manage documentation for Commodity Trade Operations.

• Enter documents into the system and prepare SWIFT messages for advising.

• Execute ad-hoc tasks as assigned by the Team Leader.

• Communicate errors and knowledge gaps leading to document rejections to the line manager/team.

• Manage customer expectations while engaging in automation initiatives.

• Participate in team discussions and offer solutions to challenges.

• Implement solutions promptly and collaborate with the onshore unit for seamless client delivery.

• Ensure efficient transaction processing, adherence to service standards, and high-quality service.

• Act as the final verifier of import or export bill documents, ensuring consistency among reviewers.

• Follow the procedures outlined in the relevant manual during transaction processing.

• Suggest actions concerning changes in laws, ICC regulations, government policies, and bank protocols.

• Take corrective and preventive measures based on customer feedback, operational errors, and quality/RCSA assessments.

• Escalate errors, customer grievances, service shortcomings, and other issues to the manager.

• Lead a team.

⛳️ Requirements

• Bachelor's Degree.

• A minimum of 5-8 years of relevant experience in Trade Operations.

• Trade experience of 3-4 years is essential.

• Excellent communication and interpersonal skills.

• Proficient in MS Office (Word and Excel).

• Detail-oriented with strong analytical abilities.

• Capable of working under pressure.

• Exceptional organizational skills.

• Strong team player.

• Must have managerial skills to lead a team.

• Knowledgeable in accurately interpreting ICC publications, internal bank policies, global compliance scenarios, Trade Based Money Laundering, and geopolitical situations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Supportive work environment with a focus on teamwork.