Team Leader – Commercial Employer Market Account Team Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a player/coach, managing individual Associate Account Manager responsibilities while guiding Associate Account Managers/Sales Coordinators.

• Provide support to the Express Scripts Commercial Division Account Care Team.

• Ensure that direct reports fulfill the needs of clients and the Client Service Team partners.

• Mentor and train direct reports.

• Assist with escalations and collaborate with cross-functional partners to develop effective solutions.

• Serve as a process subject-matter expert and offer guidance on policies, procedures, and workflows.

• Maintain a book of business/group mailbox for addressing client issues, reporting needs, access requests, and tactical tasks.

• Facilitate the resolution of cross-functional operational challenges and guarantee successful project implementation.

• Provide support for daily operational, system, process, and issue inquiries.

• Balance priorities to meet divisional and team objectives.

• Monitor resources and communications to spot support opportunities.

• Identify recurring issues and promote team process enhancements.

• Track team performance and deliver comprehensive reporting.

• Keep team playbooks, training materials, and resources up to date.

• Identify opportunities for integrating AI-driven solutions into everyday workflows.

⛳️ Requirements

• Bachelor’s degree in a related field or 11 to 14 years of relevant experience.

• Minimum of 2 years of experience in client support, associate account management, or account management, preferably within ESI.

• Previous experience in team leadership or coaching is preferred.

• Proven time management and organizational abilities.

• Capability to prioritize and manage multiple assignments to completion while meeting deadlines.

• Strong ability to collaborate and professionally engage with individuals at all levels.

• Skilled in delegating tasks to staff.

• Adaptable in a dynamic work environment, able to learn quickly, solve problems, and make decisions with minimal supervision.

• Proficiency in Microsoft Office tools.

• For remote work, a cable broadband or fiber optic internet connection with at least 10 Mbps download and 5 Mbps upload is required.

• Qualified applicants must fulfill relevant work authorization and employment requirements.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits available from day one.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance coverage.

• Tuition reimbursement options.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leave of absence policies.

• Tobacco-free workplace policy.

• Remote work arrangement available.