Team Lead, Sales GTM – AI Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Co-manage the evaluation layer for campaigns and plays.

• Develop and sustain golden-case evaluation sets that delineate effective next-best-action recommendations in collaboration with GTM-IT, tailored by segment and geography.

• Convert the play definitions and success criteria from go-to-market partners into precise, testable evaluation cases.

• Integrate actual outcomes, including seller actions and effectiveness, back into evaluation sets.

• Establish and uphold the quality standards for deploying AI agents.

• Align shipping protocols with GTM IT engineering.

• Act as the primary liaison between the pod, GTM Organization, GTM Campaign Strategy & Outcomes owner, and GTM IT engineering.

• Ensure that go-to-market intentions are maintained throughout production deployment.

⛳️ Requirements

• Over 12 years of software or machine learning engineering experience, including senior or lead roles focused on quality, evaluation, or ML systems.

• Prior experience in designing evaluations for AI/ML or LLM systems, including golden sets, offline and online evaluations, and regression testing of model behaviors.

• Proven track record of translating domain expertise into specific, testable specifications.

• Experience interfacing between non-technical go-to-market stakeholders and engineers.

• Background in the sales domain, either as a former seller or through demonstrable collaboration with sellers.

• Bachelor’s degree in Computer Science or a related discipline.

• Experience leading evaluation or quality efforts for a production LLM product is preferred.

• Familiarity with sales or go-to-market domain concepts is preferred.

• Knowledge of LangGraph and Python is preferred.

• Experience mentoring engineers and establishing technical standards is preferred.

• Experience collaborating closely with a partner engineering organization is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, subject to eligibility and continued employment.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid day off for birthdays.

• Paid shutdown during year-end holidays.

• 4 paid personal wellness days.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees, subject to availability and business limitations.

• 80 hours of sick time off provided at hire and each January 1st thereafter.

• Up to 80 hours of unused sick time may be carried forward.

• Additional paid time off for critical or emergency family situations.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses may be available for non-sales roles.

• Performance-based sales incentive compensation in addition to base salary for employees on sales plans.

• No cap on quota-based incentive pay once performance exceeds 100% attainment.